A guide to computer user support for help desk and support specialists third edition paperback june 3 2004 by fred beisse author 38 out of 5 stars 5 ratings see all formats and editions hide other formats and editions amazon price new from used from paperback please retry cdn 1506 cdn 1315 paperback cdn 1506 9 used from cdn 1315 a standard for help desk professionals . A guide to computer user support for help desk and support specialists by fred beisse beisse 2004 course technology edition paperback in english 3rev ed edition. Summary a standard for help desk professionals and those considering becoming support professionals this text focuses on key information for user support professionals including decision making communicating successfully with a client determining the clients specific needs and writing for the end user. Support for help desk and support specialists without we recognize teach the one who looking at it become critical in imagining and analyzing dont be worry a guide to computer user support for help desk and support specialists can bring any time you are and not make your tote space or bookshelves grow to be full because you can have it inside your lovely laptop even cell phone this a . A standard for help desk professionals and those considering becoming support professionals this text focuses on key information for user support professionals including decision making communicating successfully with a client determining the clients specific needs and writing for the end user this text has been updated to reflect the latest in support industry trends especially the